Senior Account Manager - London

40,000 - Marketing & Advertising
Ref: 338 Date Posted: Monday 02 Dec 2019
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Our Client helps brands to be more social; to talk to people, and to be talked about by people. They help brands to get their stories to travel further and faster, building sustained relationships and advocacy as they go. They have experience across multiple sectors including Telecommunications, Travel, Retail, Media, Finance, Automotive and FMCG.
 
Role
To manage and grow accounts through strong interpersonal skills, the development of innovative creative ideas and excellent organisation

Responsibilities

  • Consistently developing innovative and creative ideas and solutions for client campaigns
  • Building relationships with (senior) clients; listen and understand individual client requirements and consistently meeting if not exceeding their expectations;
  • Developing a clear understanding of your clients’ brand(s), category and customers
  • Leading a team to deliver effective Word of Mouth activity for a range of clients and/or projects
  • Leading and owning insights and monitoring projects, ensuring insights are integrated with creative and strategy development
  • Working with the Creative and Engagement Strategy Directors to innovate and develop the strategic offering
  • Monitoring and understanding your clients’ markets; be aware of market issues and competitive activity
  • Keeping clients informed; ensure reports are on time and are kept in a central location so the rest of the team can locate if necessary
  • Assisting in creating project briefs; briefing in and working with members of the wider team to develop an idea, strategy or campaign tactic; presenting and selling that idea to the client
  • Working with Project Planners to develop effective project plans and project specification documents
  • Producing accurate costs estimates, and ensuring they are signed off by Account Director and the client before work proceeds
  • Ensuring all billing is completed on time
  • Ensuring that campaigns run to agreed client budgets and clients approve all expenditure before it happens, particularly unexpected expenditure
  • Assisting with the production of client reviews with senior clients
  • Overseeing and owning the overall quality of the final deliverables on projects that you manage
  • Ensuring your Account Director and / or Creative Director signs off all briefs and attends important project meetings
  • Maintaining a central file of essential client information

Key Skills

  • 4-6 years account handling, creative development or client facing project management experience.
  • Able to effectively manage client relationships while delivering projects to the highest standard and on time and to budget
  • The ability to analyze and resolve problems quickly and effectively
  • Able to interact with people at all levels demonstrating tact, diplomacy, discretion and maturity
  • Must have strong listening skills
  • Have an understanding of social media and its impact on brand.
  • Excellent organizational and time management skills.
  • The ability to work under pressure whilst keeping an eye for detail.
  • Excellent written and verbal communication skills
  • Proficient in using Microsoft Office, in particular Word, Excel & PowerPoint

Qualifications required

  • Marketing or media related degree or equivalent experience.
  • Project management training beneficial but not essential

 

This job description is not intended to cover everything that will be expected of you but rather to act as a guide and you maybe required to get involved in other and reasonable ad hoc projects